Product Knowledge
Solid product knowledge helps you better serve your clients
Employees must know the organization’s offerings inside out to be able to sell them, serve the customers, identify opportunities for improvements or think of innovations.
1
THE CHALLENGE
Many employees have partial knowledge of the organization’s offerings, and usually is very transactional or technical. Customer service or sales employees don’t really get the offerings themselves, losing opportunities to help the organization grow.
2
HOW WE CONTRIBUTE
We turn your products and services into learning programs so both your current and new employees can understand and connect with them.
3
OUTCOME
Employees that better understand the products/services and their impact become more loyal, can serve the customers better, are easier to collaborate across departments, are empowered to contribute to innovations and improvements.
First we work with you to familiarize and understand the offering (product, service) for which you want to create an educational experience.
We work with your people to organize them in meaningful cohorts so we design relevant learning experiences.
We design the program that will help your people acquire a deep – and ongoing – understanding of your offerings and how they relate to and impact clients’ lives.
As your offerings are unique, we produce content that is tailored to the specific offerings and client needs.
We roll out the program and facilitate participation.
We evaluate the learning outcomes against metrics and KPIs we have set during the design phase.
Request proposal.
Complete the form in order to schedule a session to understand your challenges and opportunities, and craft our proposal.